When first opening, I noticed the lack of plastic wrap and there were already blemishes on the device. Don't buy it from Walmart - you may likely get a used product that had been repackaged and resold as new. I use to work in customer service so yeah I know how customers can definitely treat workers, but to not have common sense or respect for the customer or your fellow employees really bugs me. Ended up calling customer service phone # to extend the return after giving my story - gonna try a different walmart tomorrow also going to file a complaint with the managers. I felt like I was there for hours for really no reason, just to make what should have been a simple return. very frustrating since today was the return deadline. Did they deny all the other returns by other people who purchased this? Were they lying to me and knew from the get-go that the serials wouldn't match (so they wouldn't have to take it back)? Keep in mind, I had originally paid someone else to make this return for me earlier since I had work, so to have to leave work for something like this and not have it resolved. This looks to me like they had prior experience with returns for this device.
LG CDDVD BLUEBIRD REMOVEL TOOL SERIAL
Yet the thing that really bothered me was the fact the managers knew exactly where to look for the serial # on the headset (hidden by strap). I even had a male employee vouch for this information, yet the "unprofessional" female managers kept rolling their eyes and looked at me like I was an alien (just plain disrespect). This is also pretty common it seems (google it), but even when providing them with this information, they still denied the return. Left and right controllers also have different serial #s (battery compartment).
Come to find out using the Occulus support site that the serial #s aren't suppose to match up as the one on the box is for the whole vr kit and the one on the headset is just for the headset itself. Tried to return Meta (Occulus) Quest 2 at store (ordered online/delivery) stated serial # on headset didn't match with box. For purchases over $25, you may choose a store shopping card for the amount of the purchase. For purchases under $25, you may choose to receive a cash refund instead. Walmart does not require a receipt to facilitate your returns, except for the exceptions mentioned above. Perennials, trees, and shrubs may be returned within 1 year of purchase with a receipt.CDs, DVDs, and video game cartridges follow the 90-day return policy, but must be either defective or returned unopened for a refund or exchange.Tools of outside use, such as lawn mowers or power washers, must be returned within 30 days with a receipt.Airbeds that are not defective must be returned within 15 days and, if used, will only be exchanged for an airbed of equal or greater value.Electronics including but not limited to computers, camcorders, digital music players, and GPS units must be returned within 15 days with receipt.This applies to all products, with a few exceptions, such as the following: Walmart will accept returns within 90 days after purchase.
According to Walmart's return policy, they will exchange, refund or repair your purchased item as long as it meets the following guidelines.
0 kommentar(er)
